Terms & Conditions

These terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information.
 

General terms and conditions
 

This site www.oakleighflooring.co.uk is owned and operated by Oakleigh Flooring Ltd (we or us). We are a Private limited Company registered in England and Wales and our Company number is 06713651 and our VAT number is 943 1678 10.

Our company registered office address is Unit 20a Deethe Farm Industrial Estate, Cranfield Road, Woburn Sands, MK17 8UR. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at [email protected] or 01908 086302.
 

1. The contract between us

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are dispatched. Only at this point is a legally binding contract created between us.

2. Acknowledgement of your order

To enable us to process your order, you will need to provide us with your e-mail address and phone number. We will notify you by e-mail, phone, or text message as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.

3. Ownership of rights

All rights, including copyright, in this website are owned by or licensed to Oakleigh Flooring Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute, or repost anything on this website for any purpose.

4. Accuracy of content

We have taken care in the preparation of the content of this website, to ensure that prices quoted are correct at the time of publishing and that all goods have been described accurately. However, orders will only be processed if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.

5. Damage to your computer

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment because of using this website.

6. Availability

All orders are subject to acceptance and availability. Most goods are available for delivery within 3 - 10 working days, if you need a more precise lead time please send us a text, WhatsApp 07931 758436 or e mail [email protected] with your name, the postcode area and the flooring required. If an order is going to take longer than 14 working days you will be advised by e mail, phone or text message, you will then have the option either to wait until the item is available or to cancel your order.

7. Ordering errors

You can correct errors on your order up to the point on which you click on “submit” during the ordering process.

8. Price

The prices payable for goods that you order are as set out on our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.

Where it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, phone or text message, and offer to sell you the goods of the specification and description at the price stated in the email, phone call or text message, and will state the period for which the offer or the price remains valid.

9. Payment terms

We will take payment upon receipt of your order from your credit or debit card. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.

10. Delivery charges

Orders Under £198.99 + Vat = £238.79: £23.30 + Vat = £27.96

Orders Over £199 + Vat = £238.80: Free Delivery

11. Delivery Terms

Our customer reviews show we are an extremely customer focused company and because we are constantly checking everything nearly all deliveries are delivered on time and without problems but unfortunately, we are not perfect, the suppliers / manufacturers are not perfect, and neither are the transport company.

Trying to provide the best levels of customer service is extremely important to Oakleigh Flooring and by highlighting and making everything as clear as possible in many areas across the website we are trying to avoid our customers making costly mistakes.

We are working hard to ensure that our deliveries are as fast and efficient as possible and never want to promise things we cannot guarantee or control, but we will always try to find solutions and thank you for your understanding and support.
 

11.1 We can offer a delivery service to most areas in mainland England, Wales & Scotland, but unfortunately there are some postcode areas the transport company do not deliver to.

If the transport company do not deliver to your postcode area you will be offered a choice of collection locations at checkout, we appreciate this option might not always be suitable and if you send us a text, WhatsApp 07931 758436 or e mail [email protected] with your name, the postcode area and the flooring required we will see if for an additional charge we can find a solution.

Delivery is arranged between 7am – 6pm (Weekdays Only). Bank Holiday deliveries are not possible.

Please provide a mobile phone number at checkout.

We will aim to deliver your goods on the day selected (Weekdays Only). If delivery is delayed beyond this time or stock for any reason is unavailable, we will contact you and either agree a mutually acceptable alternative day or offer you a full refund.

Refunds usually take between 3-7 days to clear into your account so you might want to check stock prior to ordering. To check stock please send us a text, WhatsApp 07931 758436 or e mail [email protected] with your name, the postcode area and the flooring required.

We will confirm by text message if a mobile phone number is provided at checkout and email if the preferred delivery day is possible. If it is not possible, we will arrange delivery for the next earliest delivery day, but you can change this by replying to the text, WhatsApp or email message.

Unfortunately, we are unable to provide a time when the flooring will be delivered.

11.2 The delivery will be made by a 18.5 ton lorry and you will need to ensure that access to your property is available, please send us a text, WhatsApp 07931 758436 or e mail [email protected] if you live where there are any access restrictions, narrow lanes, weight restrictions, height restrictions or if you live in a remote destination.

11.3 All deliveries are to ground floor only due to insurance guidelines and you must have a suitable area outside the front of your property to deliver the goods.

We recommend that if the goods you have ordered are heavy that 2 people are available to receive the order.

11.4 Please ensure you are contactable on the day of delivery, although not a guaranteed service the delivery driver has been requested to call your mobile phone number from the cab approximately 15-30 minutes before they commence unloading to check that you are available to receive the goods, you might be required to direct the driver over the phone the safest place they can unload the flooring.

11.5 If the delivery driver calls he may not leave a message so if you are unable to answer the call, do not respond to the knock on the door or the doorbell being rung, the driver will unfortunately need to move on. This may incur an extra delivery charge if the goods need to be sent on a different day.

11.6 Carpet, Commercial Vinyl and Domestic Vinyl can only be delivered where there is a suitable area to deliver the flooring that is outside the property and off the kerbside.

We recommend that if the goods you have ordered are heavy that 2 people are available to receive the order.

11.7 If the driver believes that the delivery cannot be completed safely you will be required to make your own arrangements to collect from the depot nearest to you. This might not be local so if you want to check or have any questions prior to ordering please send us a text, WhatsApp 07931 758436 or e mail [email protected]

Please may we remind all customers that unfortunately if this happens you will not be able to cancel your contract if the goods you have ordered are bespoke (i.e. made to order), this includes all carpets, commercial vinyl or domestic vinyl which have been cut from a roll to your required measurements.

Or if the goods are marked as special order on the website.

11.8 Before any goods are dispatched, we will e mail, phone or send a text message to confirm the delivery. Please note that we will not accept liability for late deliveries and because we cannot be held responsible for consequential losses, we do not recommend booking fitters until all goods have been received and checked.

11.9 All goods leave our warehouse or the supplier’s warehouse without visual damage. Please inform the driver that you want to check the goods before the driver leaves.

We understand you cannot inspect inside packs of flooring or unroll carpets and vinyl’s but we are unable to accept claims for obvious damage or missing goods that should have been noticed before the driver has left. 

Please note if you return an item as damaged which is subsequently found not to be you will be liable for the return delivery charge.

Please be aware that you are entitled not to accept goods if clearly damaged.

Please may we ask you, the customer, recipient, your agent or your appointed fitter to always double check before installation or cutting all flooring materials individually to ensure you have received the right materials, without fault or damage. Claims for manufacturing faults after flooring goods have been cut may be refused, could cause delays and might involve an inspection by an independent source. 

11.10 We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods on the delivery day quoted, but delivery times are not guaranteed and therefore time is not of the essence. Oakleigh Flooring Ltd will not accept liability for any direct or indirect losses suffered because of a delay in delivery of the goods. In any event, we will aim to deliver your goods within 3 to 10 working days after the day we received your order. If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date, or offer you a full refund.

11.11 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you, they will be held at your own risk and we will not be liable for their loss or destruction.

12. Risk and ownership

Risk of damage to or loss of the goods passes to you at the time of delivery to you. You will only own the goods once they have been successfully delivered.

13. Cancellation rights

13.1 Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods (You cannot cancel your contract if the goods you have ordered are bespoke (i.e. made to order), this includes all carpets, commercial vinyl or domestic vinyl which have been cut from a roll to your required measurements, goods that are marked as special order on the website and we cannot accept returns of accessories, adhesive, damp proof membrane, floor preparation, glue, liquids, LVT design / feature / grouting / marquetry / inlay strips, plywood, screeds & tools.) You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

13.2 Should you wish to cancel your order, you can use the cancellation form provided at the end of these terms and conditions, or alternatively you can notify us by any other clear statement (For Example, contact us at [email protected] or call 01908 086302).

13.3 You cannot cancel your contract if the goods you have ordered are bespoke (i.e. made to order), this includes all carpets, commercial vinyl or domestic vinyl which have been cut from a roll to your required measurements.

13.4 If you have received the goods before you cancel your contract, then you must send the goods back to Oakleigh Flooring Ltd at your own cost and risk.

Please do not send the goods back until we have agreed the day of delivery and the address you must send the goods back to.

You must ensure the goods are packaged to protect against damage. If you cancel your contract but we have already processed the goods for delivery please refuse delivery, if you have accepted delivery you should not unpack the goods.

13.5 Once you have notified us that you are cancelling your contract, and we have either received the goods back or, if earlier, received evidence that you have sent the goods back, we will refund any sum debited by us from your credit or debit card within 14 calendar days.

13.6 We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example using the goods prior to cancellation)

13.7 We do not accept returns of flooring you have left over.

13.8 You cannot cancel your contract if the goods are marked as special order on the website.

13.9 We do not accept returns of Accessories, Adhesive, Damp Proof Membrane, Floor Preparation, Glue, Liquids, LVT Design / Feature / Grouting / Marquetry / Inlay Strips, Plywood, Screeds & Tools.

14. Cancellation by us

14.1 We reserve the right not to process your order if:

14.1.1 We have insufficient stock to deliver the goods you have ordered;

14.1.2 We do not deliver to your area; or

14.1.3 One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

14.2 If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.

15. If there is a problem with the goods

15.1 If you have any questions or complaints about the goods, please call us on 01908 086302, Text Us A Question - 07931 758436, Message Us On WhatsApp - 07931 758436, or e mail [email protected]

15.2 We are under a legal duty to supply goods that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act).

15.3 If you wish to exercise your legal rights to reject goods which do not conform with the Act you must either return them in person to where you bought them, post them back to us, or (if they are not suitable for posting) or allow us to collect them from you. We will pay the cost of postage or collection.

15.4 Because we cannot accept claims for damaged, faulty or misdescribed items once they have been used or fitted please may we ask you, the customer, recipient, your agent or your appointed fitter to always before installation or cutting to check all flooring materials individually to ensure you have received the right materials, without fault or damage. Claims for manufacturing faults after flooring goods have been cut can cause delays and might involve an inspection by an independent source. If you notice a fault please email us at [email protected] or call 01908 086302, we will then be able to deal with the matter as soon as possible.

16. Liability

16.1 Unless agreed otherwise, if you do not receive goods ordered by you within 30 days of the date on which you ordered them and decide to cancel the order rather than re-arrange delivery (in accordance with clause 11), we will provide you with a full refund.

16.2 We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.

16.3 Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.

16.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

16.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. You have certain rights as a consumer including legal rights (e.g. under the Act) relating to faulty and/or misdescribed goods.

17. Other Information

17.1 All pictures are for guidance only we cannot guarantee the shade, colour or pattern. We recommend that before ordering you view the product in person at a local shop or order a sample which are available for most products.

17.2 Please note that carpet, commercial vinyl and domestic vinyl flooring cut from different size widths may not colour match exactly.

17.3 Although Oakleigh Flooring Ltd cannot promise it will use its best endeavours to pass the buyer the benefit of any guarantee of the goods given by the manufacturer but shall be under no liability to the buyer whatsoever for any defect in the goods or for any loss caused by the goods.

17.4 No claims will be accepted in respect of any shortages which are within the normal manufacturing tolerances of 1.25% in respect of length and width.

17.5 All products are intended to be used strictly in accordance with the manufacturer's instructions as set out on their website or within any instructions sent with the product. It is the customer or their fitter’s responsibility to ensure that he or she uses the product strictly in accordance with those instructions. If instructions cannot be found or have not been received please contact Oakleigh Flooring Ltd prior to installation and we will try to provide them for you.

17.6 Cut lengths will be rounded up to the nearest 5cm.

17.7 Liability will in all cases will be limited to the value of goods supplied.

17.8 Oakleigh Flooring Ltd will not accept any liability for costs because of delays in availability or delivery of materials ordered.

17.9 Force majeure: (a) For the purposes of this contract. Force Majeure Event means an event beyond the reasonable control of Oakleigh Flooring Ltd but not limited to strikes, lock-outs or other industrial disputes (whether involving the workforce of the party or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or by any failure of Oakleigh Flooring Ltd’s subcontractors to supply Oakleigh Flooring Ltd. (b) Oakleigh Flooring Ltd shall not be liable to the Buyer as a result of any delay or failure to perform its obligations under this Contract as a result of a Force Majeure Event. (c) If the Force Majeure Event prevents Oakleigh Flooring Ltd from providing any of the Goods for more than 14 days, Oakleigh Flooring Ltd shall, without limiting its other rights or remedies, have the right to terminate this Contract immediately by giving written notice to the Buyer.

17.10 Health & Safety: The Control Of Substances Hazardous To Health Regulations 2002 (C.O.S.H.H) – These Regulations require suppliers of materials to ensure that users of their products have adequate information on their safe use and handling. We have available all the relevant data sheets for the products we supply and if you require copies of any please contact us at [email protected] or 01908 086302.

17.11 Changes in carpet appearance, such as occur from staining, soiling, fading, pilling or flattening (eg. matting or crushing) of a carpet are not included with any carpet guarantee.

18. Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at (insert postal address) and all notices from us to you will be displayed on our website from time to time.

19. Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

20. Law, jurisdiction and language

This website, any content contained therein, and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

21. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

22. Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

23. Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

24. Other important terms

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may submit the dispute for online resolution to the European Commission Online Dispute Resolution platform.