Please ensure you have read the delivery terms below and our full terms and conditions.
As we must work to a new set of guidelines with additional terms and conditions from the manufacturers, suppliers, and transport companies it is more important then ever that you read everything prior to ordering.
Oakleigh Flooring are an extremely customer focused company and by highlighting and making everything as clear as possible in many areas across the website we are trying to avoid our customers making costly mistakes.
We are working hard to ensure that our deliveries are as fast and efficient as possible and would like to thank you for your understanding!
10. Delivery charges
Orders Under £58.33 + Vat = £70: £40 + Vat = £48
Orders Under £198.99 + Vat = £238.79: £25 + Vat = £30
Orders Over £199 + Vat = £238.80: Free Delivery
11. Delivery Terms
11.1 We can offer a delivery service to most areas in mainland England & Wales but unfortunately only a limited service to Scotland.
To view all the postcode areas in alphabetical order that we cannot deliver to or that require a call, text, or e mail before placing your order please Click Here
Delivery is arranged on a 2-day run between 7am – 6pm (Weekdays Only).
Please provide a mobile phone number at checkout.
You can choose the 1st day of the delivery currently available prior to checkout but with recent measures in place due to COVID-19 unfortunately you may experience longer delivery times than normal.
Although nearly all deliveries are scheduled for the 1st day, we allow the 2nd day just in case something goes wrong.
Please may we also make you aware that during the pandemic stocks have been depleted, not just for us but for our suppliers as well.
We will aim to deliver your goods within the 2-day delivery run selected (Weekdays Only). If delivery is delayed beyond this time or stock for any reason is unavailable, we will contact you and either agree a mutually acceptable alternative date or offer you a full refund.
Refunds usually take between 3-7 days to clear into your account so you might want to check stock prior to ordering. We are currently experiencing high call volumes so the quickest way to check stock might be to Text Us A Question - 07931 758436 or Message Us On WhatsApp - 07931 758436, alternatively you could e mail email@example.com or call 01908 765014.
We will confirm by text message and email if the preferred 1st day of delivery is possible. If it is not possible, we will arrange delivery for the next earliest delivery day, but you can change this by replying to the text or email message.
Unfortunately, we are unable to provide a time when the flooring will be delivered.
11.2 The delivery will be made by a 18.5 ton lorry and you will need to ensure that access to your property is available, please call us prior to ordering on 01908 765014, Text Us A Question - 07931 758436, Message Us On WhatsApp - 07931 758436, or e mail firstname.lastname@example.org if you live where there are any access restrictions, narrow lanes, weight restrictions, height restrictions or if you live in a remote destination.
11.3 All deliveries are to ground floor only due to insurance guidelines and you must have a suitable area outside the front of your property to deliver the goods. This allows the driver to deliver the flooring from the vehicle whilst maintaining social distance. We recommend that if the goods you have ordered are heavy that 2 people are available to receive the order.
11.4 Please ensure you are contactable on the days of delivery, the delivery driver has been requested to call your mobile phone number from the cab approximately 15-30 minutes before they commence unloading to check that you are available to receive the goods, you will then be required to direct the driver over the phone the safest place they can unload the flooring whilst maintaining social distance.
11.5 The delivery driver may not leave a message so if you are unable to answer the call, do not respond to the knock on the door or the doorbell being rung, the driver will unfortunately need to move on. This may incur an extra delivery charge if the goods need to be sent on a different day.
11.6 Carpet, Commercial Vinyl and Domestic Vinyl can only be delivered where there is a suitable area to deliver the flooring that is outside the property and off the kerbside. The driver will not enter the property and the driver must be able to complete the delivery without having to come into contact with the public or the person receiving the goods. We recommend that if the goods you have ordered are heavy that 2 people are available to receive the order.
11.7 If the driver believes that the delivery cannot be completed safely you will be required to make your own arrangements to collect from the depot nearest to you. This might not be local so if you want to check or have any questions prior to ordering please call us on 01908 765014, Text Us A Question - 07931 758436, Message Us On WhatsApp - 07931 758436, or e mail email@example.com
Please may we remind all customers that unfortunately if this happens you will not be able to cancel your contract if the goods you have ordered are bespoke (i.e. made to order), this includes all carpets, commercial vinyl or domestic vinyl which have been cut from a roll to your required measurements.
Or if the goods are marked as special order on the website.
11.8 Social distancing must always be maintained when receiving deliveries.
11.9 Before any goods are dispatched, we will e mail, phone or send a text message to confirm the delivery dates. Please note that we will not accept liability for late deliveries and because we cannot be held responsible for consequential losses, we do not recommend booking fitters until all goods have been received and checked.
11.10 All goods leave our warehouse or the supplier’s warehouse without visual damage. Please inform the driver during the initial phone call that you want to check the goods before the driver leaves whilst maintaining social distancing at all times.
We cannot accept claims for damaged or missing goods once the driver has left. Please note if you return an item as damaged which is subsequently found not to be you will be liable for the return delivery charge. Please be aware that you are entitled not to accept goods if clearly damaged.
11.11 We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery, but delivery times are not guaranteed and therefore time is not of the essence. Oakleigh Flooring Ltd will not accept liability for any direct or indirect losses suffered because of a delay in delivery of the goods. In any event, we will aim to deliver your goods within 3 to 10 working days after the day we received your order. If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date, or offer you a full refund.
11.12 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you, they will be held at your own risk and we will not be liable for their loss or destruction.